General Terms and Conditions
I. Basic provisions
These General Terms and Conditions govern the relationship between the parties to the Purchase Agreement where, on the one hand, the Cover King Group s.r.o, Areal ZD, Rokytnice nad Rokytnou 675 25, ID 29301912 is the seller and on the other is the buyer, who may also be a consumer .
The buyer is a consumer or a businessman.
A consumer is a natural person who, when concluding and fulfilling a sales contract with the seller, is not acting in the course of his business or other business or in the independent exercise of his profession.
Legal relationships between the seller and the consumer expressly not governed by these GBCs are governed by the relevant provisions of Act. No. 40/1964 Coll., Civil Code and Act. No. 634/1992 Coll., on consumer protection, both in the valid and effective wording, as well as the related regulations.
a person registered in the Commercial Register,
a person who carries on business under a trade license,
a person who does business under a non-trade license under special regulations.
a person who carries out agricultural production and is registered in a special regulation.
The legal relations of the seller with the buyer who is the entrepreneur, not explicitly regulated by these GTC or the contract between the seller and the buyer, are governed by the relevant provisions of the Act. No. 513/1991 Coll., the Commercial Code as amended, as well as related regulations. In the event of any discrepancy between the GTC and the individual contract, the text of the contract shall prevail.
By submitting the order, the Buyer confirms that he has become acquainted with and accepts these GTCs, which form an integral part of the Complaints Procedure and Document "Transport Mode", in the valid and effective way of sending the order.
Buyers are aware that they will not acquire any of the products that are in the seller's business offering any rights to use the registered trademarks, trade names, company logos or patents of the vendor or other companies unless otherwise agreed in a particular case.
If the buyer is a consumer, the proposal for the conclusion of the purchase contract is the placement of the offered goods by the seller on the pages, the purchase contract is created by sending the order to the buyer by the consumer and accepting the order by the seller. This acceptance by the seller immediately confirms the buyer with an informative e-mail on the specified email, but the confirmation does not affect the confirmation. The resulting contract (including the agreed price) may be altered or canceled only by agreement of the parties or for legal reasons. For an exception to this procedure, see Section V. Ordering.
If the buyer is a businessman, the proposal for the conclusion of the purchase contract is the order of goods sent to the buyer by the entrepreneur and the purchase agreement itself is concluded at the moment of delivery of the binding agreement of the seller to the buyer by the entrepreneur with this proposal.
Relationships and possible disputes arising under the contract will be settled exclusively under the applicable Czech law and will be settled by the courts of the Czech Republic. This is without prejudice to cases where the buyer is a consumer and will be habitually resident in a state other than the Czech Republic, and the choice of law or court adjudication will not be permissible.
The contract is concluded in the Czech language. If a translation of the text of the contract is created for the buyer's need, the interpretation of the contract in the Czech language shall apply in the event of a dispute over the interpretation of the terms.
The concluded contract has been archived by the seller for at least five years after its conclusion, but for the longest period of time according to the relevant legal regulations, in order to successfully fulfill it and is not accessible to the third non-participating parties. Information on the individual technical steps leading to the conclusion of the contract can be seen from these business conditions where the process is clearly described. The buyer has the option of checking and possibly repairing the order before submitting the order. These GTCs are available on the www.hardtopshop.com website to enable their archiving and reproduction by buyers.
The cost of using telecommunica- tions remotely (telephone, internet, etc.) for the execution of the order is in the normal amount depending on the tariff of the telecommunications services used by the buyer.
II. Security and protection of information
The Seller declares that all personal data is confidential, will only be used to perform the contract with Seller's buyer and marketing actions and will not otherwise be disclosed, provided to a third party, etc., except for a distribution or payment situation related to the ordered goods delivery addresses). The vendor proceeds in such a way that the data subject does not suffer prejudice to his or her rights, in particular the right to the preservation of human dignity, and also to protect against unauthorized interference with the private and personal life of the data subject. Personal data voluntarily provided to the buyer by the seller for the purpose of performing the order and marketing actions of the seller are collected, processed and stored in accordance with applicable laws of the Czech Republic, in particular with Act No. 101/2000 Coll., On the Protection of Personal Data, in the valid and effective text. Buyer gives the seller his / her consent to the collection and processing of such personal data for the purposes of fulfilling the subject of the Purchase Agreement and for the Seller's marketing purposes (especially for sending commercial communications, telemarketing, sms), until such time as he or she expresses disapproval of such processing sent to Cover King Group Ltd., Areal ZD, Rokytnice nad Rokytnou 675 25. The electronic form is also considered in this case, especially via the contact form on the heatlite.com website. The buyer has the right to access his or her personal data and the right to repair them (through a quoted contact form), including the right to request explanation and to remove the defective status and other legal rights to that information.
III. Opening hours
Orders through the seller's online stores: 24 hours a day, 7 days a week
All prices are contractual. The online e-shop is always up-to-date and valid. The promotional prices are valid until the stock is sold out, when the number of pieces of the goods is stated or for a fixed period of time.
The buyer will receive the goods at the price valid at the time of ordering. The buyer has the opportunity to get acquainted with the total price, including VAT and all other fees, before ordering. This price will be stated in the order and in the confirmation message of receipt of the order of the goods. The buyer has the option of knowing the duration of the offer or the price in force before making the order.
You can order them in the following ways:
via e-commerce at www.hardtopshop.cz (hereinafter referred to as "e-shop")
by e-mail at email@example.com
Seller advises buyer to place orders via e-commerce.
VI. Withdrawal from the contract
Withdrawal from the contract by a buyer who is a consumer
The consumer purchaser is entitled, in accordance with Section 53 (7) of the Civil Code. to withdraw from the contract within 14 days of receipt of the goods if the contract was concluded by means of distance communication. If the consumer decides to exercise this right, the seller must deliver the contract at the latest by the 14th day of the receipt of the goods. The seller is entitled to reimbursement of the actual costs incurred in returning the goods and to compensate for any mechanical damage to the product.
Withdrawal from the contract - Goods must be delivered to:
Cover King Group s.r.o., Areal ZD, Rokytnice nad Rokytnou 675 25
Goods should be returned by the buyer complete, with complete documentation, undamaged, clean, if possible including original packaging, in the condition and value of the goods. In the event that the returned goods are incomplete or damaged, the seller may reduce the purchase price by the corresponding amount (in accordance with Section 458 (1) of the Civil Code).
Money for returned goods will be returned to the buyer within 30 days of withdrawal.
Except in cases where withdrawal is expressly agreed, the consumer can not withdraw from the contracts:
to the provision of services if their performance was with its consent commenced before the expiry of the period of 14 days from the receipt of the performance,
to the supply of goods or services the price of which depends on financial market displacements, irrespective of the seller's will,
(d) for the supply of audio and video recordings and computer programs, if the consumer has breached the goods or services he has supplied to him or his person (hardtop and bodywork painted in the color of the car), as well as goods subject to rapid perishability, wear or obsolescence, their original packaging,
for delivery of newspapers, periodicals and magazines,
consisting of a game or a lottery,
If the buyer chooses to withdraw within the specified time limit, we recommend that delivery be delivered to the address of the seller together with the enclosed accompanying letter with the possible reason for withdrawal of the purchase contract (not a condition), the purchase receipt number and the bank account number or whether the amount will be withdrawn in cash or whether it will be drawn for further purchase.
Buyer takes note of the fact that when gifts are provided, the gift agreement between the seller and the buyer is concluded on the condition that the consumer's right to withdraw from the contract under Section 53 (7) of the Civil Code is exercised. the gift contract shall expire and the buyer shall be obliged to return the returned goods together with the returned goods. If these are not rolled back, these values will be perceived as an unreasonable enrichment for the buyer.
Upon fulfillment of all the above conditions for the return of the goods, the buyer will be entitled to a refund of the paid sums of money associated with the returned goods, which will be returned to the buyer within 30 days of withdrawal. If the account number is not specified, the amount within the same timeframe is automatically ready to be withdrawn by another purchase or cash pickup on the basis of an original credit note which is sent to the customer without undue delay after resolving the withdrawal from the purchase contract.
Withdrawal from the contract by a buyer who is an entrepreneur
In case the buyer is an entrepreneur, the provisions of Section 436 et seq. of Act No. 513/1991 Coll., the Commercial Code, as amended. The seller states that the buyer may be offered an agreement to terminate the purchase contract depending on the condition of the returned goods, the warranty expired and the actual price of the returned goods. The condition of the goods is evaluated by the seller. In the event of non-acceptance of conditions acceptable to both parties, the goods will be returned at the seller's expense. Seller is entitled to charge the buyer any additional costs incurred.
When a credit note is issued, the buyer may require a citizen's card to protect the buyer's ownership rights. By submitting the OP the buyer agrees to the processing of personal data according to point II. (personal data within the meaning of Section 4 (a) of Act 101/2000 Coll., on the Protection of Personal Data).
VII. Payment Terms
Seller accepts the following payment terms:
payment in cash for purchase,
prepay by bank transfer or payment by credit card
on cash on delivery of the goods (cash is taken over by the customer from the customer - the buyer also pays the so-called "delivery" - see "Transport mode"),
invoice payment with maturity
The goods remain in full payment and takeover by the seller's property, but the risk of damage to the item passes through the takeover of goods by the buyer.
VIII. Terms of delivery
Goods can only be taken over by the buyer. This person must be sufficiently identified and established by a valid identity card or valid passport.
Transmission service delivery - CZ:
The goods can be sent to the buyer by means of a transport service, such as PPL, Toptrans or Czech Post. The transporter normally supplies consignments to the Czech Republic within 24 hours. The price of the transport is governed by the current price list on the day of the order. The way of delivery is possible also by own e-shop transport service.
Shipping service - SR:
Goods can be sent to the buyer via a shipping service, such as Toptrans. The price of the transport is governed by the current price list on the day of the order.
Transmission service - EU:
Goods can be shipped to the buyer via Geis or DHL. The price of the transport is governed by the current price list on the day of the order.
The purchaser who is an entrepreneur is obligated (to the buyer who is a consumer to recommend this procedure) to check the shipment status (parcel number, company logo logo, box damage) in accordance with the enclosed shipping slip immediately upon delivery. The buyer is entitled to refuse to accept a consignment that is not in conformity with the sales contract because the parcel is, for example, incomplete or damaged. If the buyer has received such a damaged shipment from the carrier, it is necessary to describe the damage in the delivery note of the carrier.
An incomplete or damaged shipment must be notified immediately by e-mail to firstname.lastname@example.org, write a shipping protocol with the carrier and send this without undue delay by fax, e-mail or post to the vendor. An additional claim of incompleteness or external damage to the consignment does not exempt the buyer from the right to complain, but gives the seller the opportunity to prove that there is no conflict with the sales contract.
IX. Warranty conditions
The warranty conditions for the goods are governed by the Seller's Complaints Procedure and the applicable and effective Czech legislation. As a warranty certificate, the purchase document is usually used (for details, see the Complaint Procedure).
X. Final Provisions
These Terms and Conditions of Business are valid and effective from August 1, 2012. Seller reserves the right to change the GTC without prior notice.
I. General provisions
The Complaint Procedure Code is an integral part of the Cover King Group s.r.o., Areal ZD, Rokytnice nad Rokytnou 675 25, Company Identification Number 29301912 and describes how to deal with the claim of goods purchased from the Seller.
The buyer, who may be an entrepreneur or a consumer, is obliged to become acquainted with the Complaints Procedure and the General Terms and Conditions before the ordering of the goods.
By concluding the purchase agreement and taking over the goods from the seller, the buyer agrees to this Complaint Procedure. Definitions of the terms contained in this Complaint Rules take precedence over the definitions in the GBC. If this Complaint Code does not define the term, it is understood in the meaning as defined in the GBC. If not defined there, it understands the meaning in which it uses valid and effective legislation.
The takeover of the goods by the entrepreneur is the moment of its handover to the buyer or the buyer. first carrier. If the buyer is a consumer, the moment of taking over the goods by the consumer from the seller or take-over from the carrier.
As proof of warranty (warranty card), the seller issues a purchase receipt (invoice or vendor - the warranty card) to each purchased item, with all the required data for the guarantee (eg the name of the goods, the warranty period, the price, even the serial number of the product if the product is equipped with it).
II. Duration of the warranty
The warranty period begins to run on the day of receipt of the goods by the buyer, ie on the date stated on the warranty card.
When selling consumer goods, the statutory guarantee period is 24 months * for the consumer **, unless the special legal regulation stipulates a longer period. Seller may extend this statutory period. The warranty period is always indicated on the warranty card. The warranty period consists of the statutory period (24 months) and, possibly, the extended warranty period. The warranty period is further extended by the time the goods were in the claim. Rights of liability for defects in goods for which the warranty period is valid shall expire if it has not been exercised in the warranty period.
If the purchaser is a consumer within the statutory warranty period, the claim is governed by Act No. 40/1964 Coll., The Civil Code and the Consumer Protection Act No. 634/1992 Coll., Both laws in force and effect, taking into account specified in this Complaint Procedure. For extended periods, claims are governed solely by this Complaints Procedure.
* Exemption can consist of goods sold at a discount (goods damaged, used, incomplete, etc. - such a characteristic is always given for goods - if it is not, it is considered to be new, undamaged and complete). If the buyer is a consumer and if the goods are used, the seller is not responsible for defects corresponding to the degree of use or wear and tear that the buyer has assumed at the moment of taking over, and the liability for defects in the case ceases to exist if it has not been filed within 12 months from the date of receipt of the case buyers. This time is stated by the seller in the proof of sale of the case and sufficiently significant also for the goods offered and in the confirmation of the order. For items sold at a lower price due to a defect or incompleteness, the warranty does not apply to defects for which the lower price has been agreed.
III. Warranty conditions
Field pickups are not designed to provide 100% watertightness, so watertightness can not be claimed for superstructures designed to cover the load space. We also can not claim defects in hardtop or extensions caused by unauthorized, unauthorized installation. In the case of a hardtop or superstructure claim, the goods must be delivered to our service - Cover King Group s.r.o., Areal ZD, Rokytnice nad Rokytnou 675 25
I. When shipping the goods, it is recommended that the buyer immediately check with the carrier for the condition of the shipment (number of parcels, integrity of the company logo, box damage) according to the accompanying shipping slip. The buyer is entitled to refuse to accept the shipment that is not in conformity with the purchase contract, with the fact that the shipment is, for example, incomplete or damaged. If the buyer takes over the damaged item from the carrier, it is necessary to describe the damage in the delivery protocol of the carrier and to take the photo documentation.
II. An incomplete or damaged shipment must be notified immediately by e-mail to email@example.com, write the shipping protocol to the carrier and send it without delay by fax, e-mail or mail to the seller. An additional claim of incompleteness or external damage to the consignment does not exempt the buyer from the right to complain, but gives the seller the opportunity to prove that there is no conflict with the sales contract.
III. The buyer may send the defective goods on the complaint to the seller or authorized service center via the shipping service. The package should be clearly marked "REKLAMACE" and include: the goods claimed (including complete accessories), we recommend to attach a copy of the purchase document, a detailed description of the defect and sufficient contact details buyer (especially return address and phone number). Without the foregoing, it is impossible to identify the origin or defect of the goods. This procedure is recommended to the buyer as well, unless he / she can prove and do not submit the facts otherwise. Address to cover Cover King Group s.r.o., Areal ZD, Rokytnice nad Rokytnou 675 25
In the case of a discount, it is not possible later to claim the goods for the defect for which the discount was granted.
In the event of a defect in the product caused by installation or installation, the buyer is obliged to file a complaint with the dealer who carried out the assembly.
IV. Final Provisions
This Complaint Procedure is valid from July 25, 2015, and invalidates the previous Claims Rules. This claim form is available as a document at www.hardtopshop.cz